Every project starts with a conversation.
Whether you are planning a new build, renovating a period home or fitting out an office, the first step is simply to talk to us. You speak to someone who understands high end residential and commercial technology, not a call centre reading from a script.
In a short first conversation we find out about the property, where the project is up to and what you want the technology to do for you. If we are the right fit, we arrange a consultation.
However suits you best
There is no wrong way to start. Every enquiry is recorded against your project from the first message, so nothing gets lost and you never have to repeat yourself.
Send a message
Use the green WhatsApp button on any page. Photos and drawings are welcome.
Contact form
Tell us a little about the project and a member of the team will be in touch.
Through your design team
Many projects reach us through architects, interior designers and developers we already work with.
From your first message, nothing gets lost
When you fill in our contact form, your enquiry goes straight into our CRM, the system our whole team works from. Calls and WhatsApp messages are logged there too. From that moment, everything about your project is recorded in one place.
Form, call or WhatsApp
Fill in the contact form, call us or send a WhatsApp message. Tell us as much or as little as you know so far.
Your project record is created
A contact form enquiry creates your record in our CRM automatically. Calls and messages are added by the team, so every route in ends up in the same place.
The right person, fully briefed
Your enquiry is picked up by a specialist, who reads what you have told us before getting back to you. You never have to explain things twice.
Job notes, emails and calls
Call notes, emails, photos and drawings you send are all saved against your record, so anyone on the team can see the full history.
Notes that carry forward
Your consultation is booked from the same record, and everything discussed on the day is written up and added to it.
Built on what you told us
Survey findings, drawings and design decisions are kept with your record, ready for your interactive proposal.
Your proposal and project
Your interactive proposal, questions, approvals and change orders all link back to the same record.
Into your Client Portal
At handover the history moves with you into your Client Portal and 1Install Care, so support always starts with the full picture.
A few questions that save a lot of time
The more we understand at the start, the more useful our advice will be. Do not worry if you do not have every answer yet; working them out together is part of the process.
- Where is the property, and is it a new build, renovation or existing home?
- What stage is the build at, and when is first fix planned?
- Who else is involved: architect, interior designer, electrician, project manager?
- Which systems interest you: lighting, shading, audio, cinema, Wi-Fi, security, heating?
- Do you have drawings, and a budget range in mind?
The earlier we talk, the more we can do
Cabling, rack space, containment and device positions are far easier and cheaper to plan before walls are closed. Getting in touch at design stage gives you the widest choice and avoids costly changes later. If your project is further along, we will tell you honestly what is still possible.
Enquiry, explained
Is there a charge for the first conversation?
No. The first conversation is simply about understanding your project and whether we are the right fit.
Do you work outside London and the Home Counties?
Our teams cover London and the Home Counties and, through our Dublin office, Ireland. For larger projects further afield, get in touch and we will let you know.
Do you only work on large projects?
We work on everything from a single room upgrade to whole house systems and commercial fit outs. The process scales to the project.
Can you help if we already have a system installed?
Yes. We regularly take over and improve systems installed by others, subject to a survey.
Ready to talk about your project?
Tell us about your property and we will take it from there.