1Install Care. Your technology, managed for life.
The systems in a modern home run lighting, heating, security, entertainment and the network everything depends on. When they are designed and installed properly they should simply work. 1Install Care makes sure they keep working, year after year, with a dedicated team that already knows your property inside out.
Priority support in person, by phone and remotely. Proactive monitoring. An annual health check. Secure backups of your configuration. Preferential rates on everything that follows. All delivered through your 1Install Client Portal.
We designed it. We installed it. We know how it works.
Many installers treat handover as the end of the job. At 1Install our responsibility does not leave when the installation team does. The system, its history, its documentation and its support stay connected to the people who engineered it.
That matters when something needs attention. Instead of explaining your system to a stranger, you are speaking to a team that holds your drawings, your equipment register, your configuration backups and your full service history, and that can often see the problem before you finish describing it.
Everything a premium system deserves
1Install Care is a single annual plan, tailored to the size and complexity of your installation.
Priority support
Your requests go to the front of the queue, by phone, online or in person, handled by our dedicated support team.
Unlimited quick support sessions
Unlimited basic support sessions of up to thirty minutes, by phone, remote connection or our ticketing system.
Remote system monitoring
Proactive monitoring of your system, Monday to Friday during office hours, with one remote monitoring licence included.
Annual health check
One scheduled visit each year with a full diagnostic appraisal of your system, recorded in your portal.
Secure configuration storage
Your programming and configuration files are stored securely, for faster fixes and straightforward equipment replacement.
Up to 20% off equipment
Preferential pricing on replacement equipment and upgrades for as long as your plan is active.
Up to 15% off labour
Reduced rates on support labour, new works labour and new equipment when your home grows.
Client Portal at the centre
Tickets, issues, service reports, smart home status and live chat, all in one secure place.
Plans renew automatically each year until cancelled. Remote features depend on the equipment installed and third party services.
What happens when something goes wrong?
Most faults in a well designed system can be diagnosed, and often fixed, without anyone visiting. When an engineer is needed, they arrive already knowing what they are dealing with.
1. Log it your way
Raise a ticket or report an issue in the Client Portal, start a live chat, or simply call us. Every request is recorded against your property so nothing is lost between conversations.
2. We review your system record
Our engineers check your equipment register, drawings, configuration backups and service history before they do anything else.
3. Remote diagnosis
Where your system supports it, we connect securely to investigate the control system, network health and internet performance, and establish whether a problem is inside the property or with your broadband provider.
4. Fixed remotely, or 5. an engineer attends
Many issues are resolved there and then. If a visit is needed, a priority appointment is booked with an engineer who arrives with the right parts and a clear plan, and the visit report is added to your service history.
The network is the heartbeat of the modern home
Crestron, Control4, televisions, music, CCTV, intercoms and every streaming service depend on the network. With the right infrastructure in place, 1Install Care lets our engineers look after it remotely.
Network health
Visibility of supported network infrastructure and connectivity across the property.
ISP performance
Help identifying whether a fault is inside the home or relates to your internet provider.
Remote recovery
Restart supported devices or services without waiting for a site visit.
Better diagnosis
Engineers review live information before attending, so visits are shorter and more effective.
Care you can see
Every part of 1Install Care is visible in your Client Portal. You always know what is happening, who is dealing with it and what has been done.
See your system is healthy, and fix simple things yourself
Your control system reports its status and last check in. Approved quick actions, such as rebooting the equipment rack or resetting the Wi-Fi, can be run with one click, and the result is logged in recent activity for our team to see.
Every request tracked to completion
Tickets show whether they are open, in progress or closed. Issues are assigned to our field team and followed through to resolution, across every property you own.
A documented service history
Your annual health check is booked and shown in the portal. Once complete, the visit report and signed off checklists are stored against the property, building a service history that supports warranties, insurers and the future value of your home.
Support that does not clock off with one office
1Install operates across the UK and Ireland. Our teams share the same project information, system records and support platform, so if one team is busy the other steps straight in. You have the whole 1Install operation behind you, not a single installer.
| With 1Install Care | Without a plan | |
|---|---|---|
| Response | Priority, from a team that knows your system | Scheduled as availability allows |
| Quick support sessions | Unlimited sessions of up to thirty minutes | Charged at standard hourly rates |
| Monitoring | Remote monitoring during office hours | Faults found when something stops working |
| Annual health check | Included, with full diagnostic report | Chargeable visit |
| Configuration backups | Stored securely for fast recovery | Not guaranteed |
| Equipment and upgrades | Up to 20% off | Standard pricing |
| Labour and new works | Up to 15% off | Standard call out and hourly rates |
From first conversation to lifelong care
1Install Care is the final stage of a journey designed so that nothing is left to chance.
A conversation with a specialist
Your first call or message is answered by someone who understands high end residential technology, not a call centre.
Understanding how you live
We meet you, and your architect or designer, to understand the property, the programme and what you want from it.
Engineered before first fix
We review drawings, survey the property and design every system, from rack and plant room to device positions and cable schedules.
An interactive proposal
Explore every room, choose good, better or best options, ask questions on any line and accept and sign online.
Managed and visible
Equipment is ordered to the agreed specification and your project, documents and invoices appear in your Client Portal.
Built properly
First and second fix coordinated with your trades, a professionally engineered rack, programming, testing and commissioning.
Knowledge that stays with the house
Demonstration and training, documentation, equipment register, backups and credentials loaded into your Client Portal.
Managed for life
Priority support, monitoring, an annual health check and preferential rates, for as long as you own the property.
1Install Care, explained
Can I join 1Install Care if 1Install did not install my system?
Yes, subject to a survey. We will review the system, document it, bring it into your Client Portal and advise on anything that should be addressed before the plan starts.
How much does 1Install Care cost?
Plans are tailored to the size and complexity of the installation and billed annually. Your plan is shown as a clear annual figure in your interactive proposal, separate from the project cost.
What does the annual health check include?
A scheduled visit with a full diagnostic appraisal of your system. We check the health of the control system, network and key equipment, confirm backups are current, address any minor issues and record the findings in your service reports.
What happens outside office hours?
Your Client Portal is available at any time to log tickets and issues, run approved quick actions and read your guides. Remote monitoring runs Monday to Friday during office hours, and out of hours attendance is available at preferential rates.
Does the plan renew automatically?
Yes. 1Install Care renews each year until cancelled, and we remind you ahead of each renewal.
One team from first conversation to lifelong care
Protect the investment you have made in your home
Speak to our team about 1Install Care and give your system the priority support, monitoring and expertise it was designed to have.