Skip to main content

Maintenance and Support

1install Service & Maintenance Plan

Ensuring optimal performance and longevity for your AV and smart home systems.

At 1install, we understand that maintaining your AV and smart home systems is just as important as the initial installation. Our Service & Maintenance Plan is designed to ensure your system operates at its best, providing peace of mind and uninterrupted performance for years to come.

Comprehensive Concierge Support Packages

Based on the needs of our clients and the systems we install, our Concierge Support packages are designed to give you peace of mind with guaranteed support and regular maintenance to keep your system updated.

If you are unsure of the support your system may need, give us a call on 0333 050 3970 to speak with one of our team, who will be happy to discuss your options and how best we can help you.

Non-Subscriber

Pay-as-you-go support

  • Remote Support: £160 per hour
  • Reactive Support: In-home visits based on availability
  • Emergency Software Upgrades: Available case-by-case
  • Annual Tune-Up: £660 in-home / £330 remote
  • In-Home Support: £160 per hour + £75 call-out fee

Premium

£135 per month

  • Support: 7 days a week, 8am-9pm
  • Unlimited Remote Support
  • Proactive Monitoring & Support
  • Guaranteed In-home Support: 2 days
  • Emergency Software Upgrades: 2 days
  • Annual Tune-Up: 1x In-home

(£600 value)

  • Discounted In-home Support:

£110 per hour

  • No Call-Out Fee
  • Discounted Setup Fee: From £400

Prime

£180 per month

  • Support: 7 days a week, 8am-9pm
  • Unlimited Remote Support
  • Proactive Monitoring & Support
  • Guaranteed In-home Support: 1 day
  • Emergency Software Upgrades: 1 day
  • Annual Tune-Up: 2x In-home (£1200 value)
  • Discounted In-home Support: £110 per hour
  • No Call-Out Fee
  • Discounted Setup Fee: From £400

Plan Transferability

If you decide to sell your property, the service plan can be transferred to the new homeowner, providing assurance that their smart home system is in excellent condition.

Setup Fee & What’s Included

For all new installations, we also offer an optional setup service to ensure full support for your system. This includes:

  • Takeover of your system, granting us access for remote support.
  • Upgrading your software to the latest possible version.
  • Installation and setup of remote monitoring for all hardware and software.
  • Review and documentation of your network infrastructure.

The standard setup fee is £600, discounted to £400 for those subscribing to one of our support packages. Additional charges may apply for systems that lack documentation or require extensive repairs.

Speak to Our Team

Ensure your AV and smart home system remains in peak condition with 1install’s expert service and maintenance plans. Contact us today to discuss your options.

Call us: 0333 050 3970

Contact us for a meetup to discuss your needs

CAPTCHA
2 + 5 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

About Us

Contact us to start your journey with 1install for commercial or residential solutions. Our team is ready to help bring your vision to life.

Contact Us

 
Mon-Sat 9:00 - 5:00