Smart home maintenance from 1Install looks after the lighting, music, heating, blinds and cinema in Wendover, Buckinghamshire houses, whether the system runs on Control4, Lutron, Rako, Savant, Crestron Home or KNX. We support houses we wired ourselves and houses whose original installer is no longer around.
Something stopped working at home?
Start a secure remote support session and one of our engineers can connect to your system, find the fault and often fix it there and then. Call us first on 01344 937999 so we know you are waiting.
What smart home maintenance covers in a London house
Period houses, mansion flats and new builds all have the same weak spot: one tired router, one out of date controller or one failed dimmer can make the whole system feel unreliable. A yearly visit and quick remote help keep it all in step.
| System | What we look after |
|---|---|
| Control4 | Accredited Control4 dealer: account takeover, OS updates, drivers, new rooms and remotes. See Control4 lighting |
| Lutron | HomeWorks, RadioRA and Caseta scenes, keypads and shades. See Lutron lighting |
| Rako | Wireless and wired Rako, new scenes and re engraved keypads. See Rako lighting |
| KNX | Certified KNX Partner: ETS programming, heating and blinds, with Apple Home through 1Home KNX |
| Savant and Crestron Home | Apps, touch screens, music zones and cinema rooms |
| Sonos and cinema | Dropped speakers, lost groups, projector and sound set up |
| Network | Routers, switches and access points. See Wi-Fi and networks |
On a KNX house the bus is an open standard backed by hundreds of manufacturers, as the KNX Association explains, so any certified partner can maintain it; you are never tied to the company that installed it.
Prices for support visits
- Remote support: £90 per hour plus VAT
- Engineer visits: £90 per hour plus VAT, minimum 4 hours (£360 plus VAT)
- Consultations and call outs: £360 plus VAT, up to 4 hours with an engineer
Our support hours are Monday to Friday, 9am to 4pm. We try a remote fix first, so a visit is only booked when it is needed. Book a service visit or consultation.
1Install Care for your home
1Install Care is our yearly plan for homeowners who would rather not think about their system at all. It brings priority help by phone, online and in person, unlimited short support sessions of up to thirty minutes, office hours monitoring, an annual health check with a written report, secure copies of your programming, and up to 20% off equipment and up to 15% off labour, all visible in your Client Portal.
Inherited a system from another installer?
Many London buyers move into a house with a smart system and no handover pack. After a survey we can take it on:
- Recover or transfer the accounts for Control4, Savant, Crestron Home or the lighting system
- Update the software to a stable version
- Check the network the whole house relies on
- Write up the system room by room so future visits are quicker
If the job is bigger than maintenance, see rescue projects or our service and repair page.
Questions we are often asked
Will you maintain a system fitted by another company?
Yes, after a survey. We regularly take on Control4, Lutron, Rako, Savant, Crestron Home and KNX houses that were installed by someone else.
How often should a smart home be serviced?
Once a year suits most houses: software updates, a network check and a test of every room. 1Install Care includes that visit.
Do you work across the Home Counties?
Yes. As well as London we cover Surrey, Berkshire, Buckinghamshire, Hampshire and Oxfordshire from our head office near Bracknell.
Can a fault be fixed remotely?
Often. Many problems are solved in a remote session, and you only pay for a visit if one is needed.
What does a smart home maintenance visit cost?
Visits are £90 per hour plus VAT with a 4 hour minimum (£360 plus VAT). Remote support is £90 per hour plus VAT.
Book a consultation or call our head office on 01344 937999 (London office 0208 064 0196).