1install Service & Maintenance Plan
Ensuring optimal performance and longevity for your AV and smart home systems.
At 1install, we understand that maintaining your AV and smart home systems is just as important as the initial installation. Our Service & Maintenance Plan is designed to ensure your system operates at its best, providing peace of mind and uninterrupted performance for years to come.
Comprehensive Concierge Support Packages
Based on the needs of our clients and the systems we install, our Concierge Support packages are designed to give you peace of mind with guaranteed support and regular maintenance to keep your system updated.
If you are unsure of the support your system may need, give us a call on 0333 050 3970 to speak with one of our team, who will be happy to discuss your options and how best we can help you.
Non-Subscriber
Pay-as-you-go support
- Remote Support: £160 per hour
- Reactive Support: In-home visits based on availability
- Emergency Software Upgrades: Available case-by-case
- Annual Tune-Up: £660 in-home / £330 remote
- In-Home Support: £160 per hour + £75 call-out fee
Premium
£135 per month
- Support: 7 days a week, 8am-9pm
- Unlimited Remote Support
- Proactive Monitoring & Support
- Guaranteed In-home Support: 2 days
- Emergency Software Upgrades: 2 days
- Annual Tune-Up: 1x In-home
(£600 value)
- Discounted In-home Support:
£110 per hour
- No Call-Out Fee
- Discounted Setup Fee: From £400
Prime
£180 per month
- Support: 7 days a week, 8am-9pm
- Unlimited Remote Support
- Proactive Monitoring & Support
- Guaranteed In-home Support: 1 day
- Emergency Software Upgrades: 1 day
- Annual Tune-Up: 2x In-home (£1200 value)
- Discounted In-home Support: £110 per hour
- No Call-Out Fee
- Discounted Setup Fee: From £400
Plan Transferability
If you decide to sell your property, the service plan can be transferred to the new homeowner, providing assurance that their smart home system is in excellent condition.
Setup Fee & What’s Included
For all new installations, we also offer an optional setup service to ensure full support for your system. This includes:
- Takeover of your system, granting us access for remote support.
- Upgrading your software to the latest possible version.
- Installation and setup of remote monitoring for all hardware and software.
- Review and documentation of your network infrastructure.
The standard setup fee is £600, discounted to £400 for those subscribing to one of our support packages. Additional charges may apply for systems that lack documentation or require extensive repairs.
Speak to Our Team
Ensure your AV and smart home system remains in peak condition with 1install’s expert service and maintenance plans. Contact us today to discuss your options.
Call us: 0333 050 3970