Phone & Email Support
We take support seriously. When you invest in smart home technology, you should have confidence that help is always available when you need it. At 1install, we provide multiple ways to get in touch, ensuring fast, efficient, and professional support for all our customers.
Support System Upgrade in Progress
We are currently redesigning our online chat and ticketing system to make it even better. While this system is being upgraded, some support options will be temporarily unavailable. However, rest assured that our phone and email support remain fully operational.
This page will be back soon with updated details on our online ticketing system and live chat features.
How to Get Support
Concierge Support Plan Members
If you are a 1install Concierge Plan customer, you have access to our dedicated support line, available outside of normal business hours for urgent issues. This ensures you can reach an experienced engineer when you need help the most.
- Priority phone support with extended hours
- Rapid response times for urgent issues
- Direct access to our technical team
If you are a Concierge customer and need support, please use the dedicated phone number provided in your membership details.
Non-Members & General Support
For general support inquiries, you can still reach us via:
- Phone support during business hours – Speak directly with our team.
- Email support – Send your query, and we’ll respond as soon as possible.
If you require on-site assistance, our team can schedule a service visit at our standard rates.
What’s Next?
Our new updated online chat and ticketing system will be back soon, offering:
- Live chat support via our website
- An online ticketing system for tracking issues
- Faster, more efficient troubleshooting
Once this upgrade is complete, Concierge customers will continue to have priority access and out-of-hours support, ensuring you always get the best service possible.
If you need immediate assistance, please get in touch via phone or email.