Our Maintenance Packages
We offer a range of service options, so whether you need a one-off repair or full ongoing support, there’s a package that suits you.
One-Off Support (Non-Subscribers)
If you're not part of a Concierge Maintenance Plan, we still offer support on an ad-hoc basis. However, priority is always given to our members.
Standard Support Rates:
- Remote Support: £160 per hour
- In-Home Support: £160 per hour + £75 call-out fee
- Annual System Tune-Up: £660 (in-home) / £330 (remote)
Support is provided Monday-Friday, 9am-4pm, and response times are based on availability.
Concierge Maintenance Plans
For homeowners who want ongoing expert support, priority service, and proactive system management, our Concierge Plans ensure your smart home is always at its best.
| Features | Premium (£135/month)** | Prime (£180/month)** |
|---|---|---|
| Remote Support (7 days a week, 8am-9pm) | ✅ Unlimited | ✅ Unlimited |
| Proactive System Monitoring | ✅ Included | ✅ Included |
| Annual Tune-Ups | 1x in-home (£600 value) | 2x in-home (£1200 value) |
| In-Home Support Response Time | Within 2 days | Within 1 day |
| Emergency Software Upgrades | Within 2 days | Within 1 day |
| Discounted In-Home Support | £110/hour (no call-out fee) | £110/hour (no call-out fee) |
| Discounted Setup Fee | From £400 | From £400 |
Priority Response & Proactive Monitoring
Clients on Premium & Prime packages benefit from priority support and proactive system monitoring, ensuring issues are detected and resolved before they cause disruption.
What’s Included in the Setup Fee?
Before we take over the maintenance of your system, we carry out a full system audit to ensure we understand exactly how your setup works. This includes:
✔ Account Takeover – Gaining access to your Control4 or Crestron system for remote support.
✔ Software Updates – Upgrading your system to the latest stable version.
✔ Remote Monitoring Setup – Installing tools that allow us to diagnose and fix issues remotely.
✔ Network Review & Optimisation – Ensuring your system runs on a stable, secure network.
✔ System Documentation – Mapping out your system for efficient long-term support.
Standard setup fee: £600
Discounted to £400 for Concierge subscribers.
For systems with limited documentation or poorly installed infrastructure, additional charges may apply if extensive work is required to bring them up to standard.
What Systems Do We Support?
We work with high-end and fully integrated smart home systems, including:
Home Automation & Control Systems
- Crestron
- Control4
- Savant
Lighting Control
- Lutron
- Rako
- Crestron
Multi-Room Audio & AV
- Sonos
- Crestron NVX
- Control4 Audio
- Savant Audio
Home Cinema & Media Systems
-
Audio and Video calibrations and all general Help and support for your home cinema.
If your system isn’t listed but is part of a premium smart home setup, get in touch—we can usually help.
Not for Everyone—And That’s Okay
We understand that our Concierge Support Plans aren’t for everyone. If you’re looking for a low-cost, budget maintenance service, we may not be the right fit.
We work best with clients who value expertise, reliability, and long-term system performance. Our focus is on ensuring that technology in high-end homes works perfectly, day in and day out.
If you’re looking for a trusted, professional team to maintain and support your system, we’d love to work with you.