Book a design consultation, a service visit or remote support with our team. Tell us what you need using the form on this page, or call us, and we will confirm a time that suits you.
Need help right now?
Start a secure remote support session and one of our engineers can connect to your system, diagnose the problem and often fix it straight away. Call us first on 01344 937999 so we know you are waiting.
Every booking goes straight into our CRM, so the notes from your call, your visit and any follow up stay together in one place and nothing gets lost. See what happens after you enquire.
What you can book
- Design consultation. For new builds, renovations and upgrades. We talk through how you live, what you want the house to do, and your budget, then plan the next steps. See our consultation.
- Site survey. We visit the property to survey rooms, cable routes, the plant room and the network before we design. See survey and design.
- Service or repair visit. For faults, reprogramming, adding rooms or upgrading equipment, including systems installed by other companies. See service and support.
- Remote support. Many problems with control systems, Wi-Fi and streaming can be fixed remotely, often the same day. See phone and email support.
- Maintenance visit. A planned health check of your system, with updates, testing and a clean of the rack. See maintenance.
Prices
- Design consultation: £360 plus VAT
- Call out visit: £360 plus VAT, covering up to 4 hours on site
- Additional time and remote support: £90 per hour plus VAT
Our minimum job is 4 hours. 1Install Care members get priority booking and up to 15% off labour. See maintenance and support.
Pay online
You can pay for a consultation or call out in advance, or pay an invoice, by Apple Pay, Google Pay, Revolut Pay or card.
How to book
- Send us your request using the form below, or call Head Office on 01344 937999 or London on 0208 0640196. You can also message us on WhatsApp.
- We call you back to understand what you need and, for service work, to try a remote fix first where possible.
- We confirm the booking with the date, the engineer and anything we need from you before the visit.
- After the visit you get a report of what we did, and any recommendations or quotes are sent for you to approve.
To help us, please tell us
- The address of the property, and any parking or access details
- What the problem is, or what you would like to achieve
- The brands you have, for example Crestron, Control4, Lutron, Rako or Sonos, if you know them
- When the problem started and whether anything changed at the time, such as a power cut or a new router
- Photos of the equipment or the error message, if you can send them
1Install Care members
If you are on a 1Install Care plan, use your dedicated support line for priority booking and response times. Not a member yet? Systems we did not install can join after a survey.