For over a decade, our company has been dedicated to providing top-tier home automation solutions with Control4. However, since Control4 was acquired by Snap One, we have noticed a significant decline in both product quality and the level of professional installation. This unfortunate trend led us to make a bold decision in 2020: we ceased selling and installing Control4 systems.
The primary factors influencing our decision included:
- Product Reliability: We encountered numerous issues with Control4's professional products, which did not meet the high standards our clients expect and deserve.
- Installer Expertise: Increasingly, we found that electricians were attending a brief four-day course and then installing these complex systems in homes. This lack of thorough training led to frequent calls from frustrated homeowners needing us to fix poorly executed installations. Moreover, the new breed of installers are incentivised to sell all Snap One/Control4 products, turning these jobs into a race to achieve a Gold or Silver dealer badge based on the volume of products sold. This often results in homeowners spending much more money than necessary on superfluous equipment.
While we no longer offer new Control4 installations, our commitment to our existing clients remains unwavering. We continue to service and maintain the Control4 systems we previously installed, ensuring they function smoothly and reliably.
If you have an existing Control4 system installed by another provider and are experiencing problems, please feel free to reach out. Our expert team is here to help. However, for new installations, we highly recommend Crestron. In our experience, Crestron offers superior performance, reliability, and customisation options, making it a far better choice for those seeking a premium home automation solution.
For assistance with your Control4 system or to explore the benefits of switching to Crestron, please contact us. We look forward to providing you with the highest level of service and support.